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Legal

Refunds & cancellations

StayHub sells credits, which you spend on listing ads, boosts and unlocking contacts. This page explains what happens if something goes wrong and how to stop anything that renews.

Last updated 9 October 2026

What you pay for

  • The only thing StayHub charges for is credits, bought in packs inside the StayHub and StayHub Broker apps, in Indian rupees with GST.
  • StayHub never collects or holds rent, a security deposit or brokerage. Those are paid directly between you and the owner, tenant or broker, and any refund of them is between you.

Refunds

  • Credit purchases are final. Bought credits are not refunded, and credits once spent are not returned — they pay for an ad or an unlock, not for a tenancy.
  • Charged but no credits? If money left your account and the credits did not arrive, email us with the date and amount. We check it with our payment partner, Cashfree Payments, and add the credits — or, if the payment cannot be matched to a purchase, refund it to the original payment method within 7 working days of confirming it.
  • Charged twice for one purchase? The duplicate is refunded to the original payment method within 7 working days of confirming it.
  • Not charged for things that fail. If a lead or listing is no longer available when you try to unlock it, no credits are taken.

Cancellations

  • Listing ads run for the length you choose — 15, 30 or 45 days. A few days before an ad ends, we ask whether to continue it and for how long; it renews from your credit balance only if you choose to continue. If you choose to let it end, or do not answer, it ends and nothing is charged. You can change your answer any time before the end date. Time already paid for is not refunded.
  • Boosts and featured profiles run for the period shown when you buy them and then end on their own. Nothing renews.
  • There are no subscriptions. Nothing else is charged automatically.
  • Unused credits stay on your account and do not expire while it is open. They are lost if you delete your account.

How to ask

  • Email [email protected] with your registered mobile number, the payment date and amount, and the payment reference if you have it. We reply within 2 working days.